Quality Management in OST

Open Software Technology has a program of Quality Management that emphasizes continual improvement, teamwork and achievement of customer satisfaction.

Quality in Open Software Technology focuses on the achievement of successful business outcomes, both for Open Software Technology and its customers. This is managed through implementation and maintenance of an effective and efficient set of business processes.

Open Software Technology's Quality Management is based on the belief that everyone in the company is responsible for continuously improving and managing the quality of their processes, products and services.

This is reflected in Open Software Technology's Quality Policy, which states:
We are committed to being very aggressive in our attitude towards quality and customer service, primarily since we want to be ranked as the "best" in our business. Quality is not just another goal, it is our basic strategy for survival and future growth.

OST is committed to QUALITY, ON-TIME DELIVERY and COST-EFFECTIVENESS, and will:
. Provide products and services which meet or exceed customer needs and expectations:
. Deliver on-time.
. Reduce all costs to the lowest possible level.

To assist all of us to achieve this aim we have established a management system which emphasis on Customer focus, Leadership and involvement of people, Systems and processes, Performance review and analysis leading to continual improvement.

We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment.

We regularly review our processes for effectiveness and efficiency. This way we ensure that we continue to identify areas for improvement and maintain compliance with this Standard.